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  • Continuous adaptation: Staying ahead of customer needs
    on November 8, 2019 at 9:42 am

    As customers' needs evolve, retailers must adapt to meet those needs, or better yet, stay ahead of them. Retailers must rethink the traditional test and learn cycles.Read more... | Send to a friend

  • #FairnessFirst: Go beyond pink branding for true female customer satisfaction
    on November 4, 2019 at 6:00 am

    Her focus on how financial services, in particular, tend to connect with females consumers in the wrong way was a stand-out section of Barbara Cador, global head of Kantar's CX+ initiative's opening presentation at the Cape Town version of the Kantar customer experience (CX) advantage 2019 masterclass.Read more... | Send to a friend

  • Fighting banking crime, one share at a time
    on October 30, 2019 at 10:40 am

    We all know someone with a bad habit. Some bad habits are surface level, some life threatening and some have cost us over R2 million in 2018. According to SABRIC, one in three people in South Africa are into the costly bad habit of sharing confidential information with strangers over the phone, via SMS and email. Our lackadaisical approach to cybersecurity has put us all in jeopardy of serious banking crimes - and this needs to stop.Read more... | Send to a friend

  • #ExperienceAdvantage: The secret to winning in the age of experience
    on October 29, 2019 at 10:00 am

    Kantar's Molenaar (second) and Cador (third) with the rest of the the morning's speakers, coverage on the rest to follow soon!</span>Attendees mingled over breakfast bites and much-needed morning coffee before settling into the conference area for the Cape Town version of the Kantar customer experience (CX) advantage 2019 masterclass. Here's what you missed from Barbara Cador, global head of Kantar's CX+ initiative, and Mark Molenaar, head of CX for Kantar South Africa, with a special focus on learnings from the banking industry...Read more... | Send to a friend

  • From the missing middle to the co-economy
    on October 24, 2019 at 11:19 am

    Image source: Getty/Gallo</span>The middle class as we know it is endangered. Formerly, the middle class was defined by what it owned, its consumption. Today, we need to re-think what it means to be middle class.Read more... | Send to a friend

  • Can a banking phoenix rise from ashes
    on October 14, 2019 at 3:29 pm

    Felix Antonysamy</span>For some time, many technologists have predicted that new players and new technologies will quickly gain traction in the local banking industry. In this vision, fintechs, telcos and other agile players will ride roughshod over today's banks.Read more... | Send to a friend

  • Ombudsman for Banking Services ensures relevance at international ombudsman scheme conference
    on October 8, 2019 at 12:57 pm

    This week the Ombudsman for Banking Services South Africa hosted the 12th annual conference of the International Network of Financial Services Ombudsman Schemes (INFO Network).Read more... | Send to a friend

  • Mobile-based lending is huge in Kenya: but there's a downside too
    on October 4, 2019 at 5:25 am

    Taking a loan has never been easier thanks to the proliferation of mobile lending platforms. Rosenfeld Media/Wikimedia Commons</span>Over the past 10 years mobile-based lending has grown in Kenya. Some estimates put the number of mobile lending platforms at 49. The industry is largely unregulated but includes major financial players. Banks such as Kenya Commercial Bank, Commercial Bank of Africa, Equity Bank and Coop Bank offer instant mobile loans.Read more... | Send to a friend

  • Know your business inside out with a Biz Office
    on October 2, 2019 at 10:07 am

    New expectations of transparency and authenticity in business means things like organisational purpose, brand stories, how your company does things, what it believes in and what it stands for, can all play a part in how your company sees itself and how it is seen by others.Read more... | Send to a friend

  • Europlaw Group Incorporated to benefit in Credit Enhancement Program of Ithuba Group
    on October 1, 2019 at 3:37 pm

    Europlaw Group and Ithuba Group entered into an advisory appointment arrangement for the specific purpose to benefit from a "Credit Enhancement Program". Ithuba Credit Corporation Ltd issued a Medium Term Note (MTN) to Blackstone Resources AG. Please visit: https://www.marketwatch.com/press-release/blackstone-resources-ag-raises-500m-via-mtn-issuance-2019-05-11?mod=mw_quote_newsRead more... | Send to a friend